Meet Ismael Rodriguez, Housekeeping Lead

Ismael Rodriguez

What is your most memorable AmishView guest moment or interaction?

“When the guests have approached me to praise the hotel in terms of cleanliness, both in the rooms and in the public areas. Also, the attention and kindness of all the housekeeping staff. It is something that fills us with pride and satisfaction because we’re doing a good job.”

What do you like most about working for AmishView?

“At AmishView I really like the work I do. I try to do better every day, but what I like most, and that I have not seen in any other job, is that we are all one big family, without distinction of race, color, sex, language or religion. At AmishView we are all the same.”

What do you think sets AmishView apart from other hotels?

“AmishView is a beautiful place in which we work daily to make guests feel at home. I think something that distinguishes us is the great cleanliness and hygiene we maintain in the rooms and in the public areas. Our staff is very prepared with a lot of education and we are always ready to serve our guests.”

Is there something special, unique or interesting you’d like our guests to know about you?

“I am originally from Cuba. I came to live in the USA four years ago and I love this great country. I am very grateful, since it opened its doors to me – Doors to Freedom!!! I am a simple person who loves animals and I have a dog named Bitzy who is like my daughter.”

Thank you for your hard work, Ismael, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Siria P.

Siria Perez, Kitchen Supervisor

What is your most memorable AmishView guest moment or interaction?

“Our guests always talk about how great our breakfast buffet is.”

What do you like most about working for AmishView?

“I really love working with my coworkers.”

What do you think sets AmishView apart from other hotels?

“Our guests think the views are amazing and speak highly of our food.”

 

Thank you for sharing, Siria, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Ben R.

Ben Rowe, Assistant General Manager

What is your most memorable AmishView guest moment or interaction?

“My most memorable experience was when AmishView received the #1, 3-Star hotel in America by Trivago. We actually won this award two years in a row; however, the first year was really special. I’ll always remember sharing the news with our team and how proud we all were of each other. For a small, independent hotel to have won such a major award two years in a row was a very special moment.”

What do you like most about working for AmishView?

“What I like most out working at AmishView are the relationships I’ve built with guests and coworkers. I’ve also really enjoyed watching my coworkers grow into leadership positions.”

What do you think sets AmishView apart from other hotels?

“I believe what sets AmishView apart from other hotels is our consistent ability to be proactive rather than reactive. We work extremely hard to make sure all our guest requests are met; however, when it’s not possible, we reach out to the guests well before their stay to come up with an alternative solution.”

Is there something special, unique or interesting you’d like our guests to know about you?

“My absolute favorite thing to do is to go fishing with my dad! He lives in the Florida Keys so we take the boat out and like to find different fishing spots in the Atlantic and Gulf of Mexico. It’s a special feeling to be out in the middle of the ocean – just me and my dad – catching all kinds of different fish.”

Thank you for sharing, Ben, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Celines C., Housekeeping Manager

Celines Castillo, AmishViewInn Housekeeping Manager

What is your most memorable AmishView guest moment or interaction?

“I appreciate when they tell me the hotel is beautiful, very clean and their rooms are very clean.”

What do you like most about working for AmishView?

“I like everything. We are a family and we all work as a team.”

What do you think sets AmishView apart from other hotels?

“Our service, our cleanliness and that we always look for ways to make our guests feel comfortable – as if they were at home!”

Is there something special, unique or interesting you’d like our guests to know about you?

“I have three granddaughters whom I love with all my life and also a dog named Sophie.”

Thank you for sharing, Celines, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Roseann F.

Roseann Fowler, Guest Services Lead

What is your most memorable AmishView guest moment or interaction?

“I believe the smallest thing can make a big difference. On one occasion I had a guest who brought along a personal item. This guest needed that item to assist them during their visit. The guest noticed that the item was broken. I assisted the guest in fixing the item and the guest appreciated my effort and thanked me. Several weeks later that guest took the time to write me a lovely personal thank you note for my efforts and the expression of gratitude meant the world to me.”

What do you like most about working for AmishView?

“I like being part of a great team. We are committed teammates and we do for each other. My managers always support me and stand behind me and help me grow. Our various departments work hard together and help one another be successful in our various responsibilities and put our guests first.”

What do you think sets AmishView apart from other hotels?

“We do everything possible to see to it that our guests come first and their needs are fulfilled. No matter what the issue, from the biggest to the smallest detail, we take care of them. None of us knows how life is treating the person who walks through our doors. It is our goal to make their life a little happier, a little more pleasant while they are staying with us. We don’t hesitate to put our personal touch on them and make them feel welcome, appreciated and valued.”

Is there something special, unique or interesting you’d like our guests to know about you?

“I love to cook big Italian meals and I am a country line dancer.”

Thank you for sharing, Roseann, and for helping us to earn this outstanding achievement on TripAdvisor.

 

Meet Rosa O.

Rosa Ortiz Aguilera, Kitchen Manager

What is your most memorable AmishView guest moment or interaction?

“I have received many good comments about the friendliness and availability of my team, how good the breakfast is and the view we have. Sometimes you hear about adventures or personal stories from the guests.”

What do you like most about working for AmishView?

“I like that I have a very good team who always have new ideas and recipes to innovate breakfast. I appreciate that we have mutual respect for each other, a good work atmosphere and I enjoy working with all of my team because we are flexible and support each other.”

What do you think sets AmishView apart from other hotels?

“Cleanliness, friendliness, always offering a greeting, a smile, comfort to make them feel welcome.”

Is there something special, unique or interesting you’d like our guests to know about you?

Nothing shared.

Thank you for sharing, Rosa, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Michelle S.

Michelle Santos, Housekeeping Supervisor

What is your most memorable AmishView guest moment or interaction?

“Its hard to pick one memory. There are so many fun days at our hotel and unforgettable memories with our guests.”

What do you like most about working for AmishView?

“I like that we work hard as a team to go above and beyond for our guests to make their stay a memorable one. AmishView is my home away from home. There’s always opportunity to grow with the company.”

What do you think sets AmishView apart from other hotels?

“All of our team members’ positive attitudes and welcoming smiles! Everyone’s hard work and dedication in the job that we do keeps our guests happy and coming back.”

Is there something special, unique or interesting you’d like our guests to know about you?

“I like to read, spend time with my four grandchildren and making family memories.”

Thank you for sharing, Michelle, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Natalia Q.

Natalia Coto Quesada

What is your most memorable AmishView guest moment or interaction?

“All of my interactions and moments with guests have always been positive and memorable. But, I remember a woman who was staying at the hotel and told me her grandchild was going to be born soon. A few days later she called the hotel asking for me and told me of the birth of her grandson! That was a very special moment for me.”

What do you like most about working for AmishView?

“Working at AmishView allows me to be myself. I’ve learned that a small act of kindness can make a big difference in someone’s day. What I like the most about AmishView is being able to give to many people the best of me.”

What do you think sets AmishView apart from other hotels?

“I think that AmishView is different from other hotels because here we have many people of different nationalities and capacities. We reflect a mutual respect and equality to our guests. In AmishView, there is no place for racism, gender inequality or homophobia.”

Is there something special, unique or interesting you’d like our guests to know about you?

“I like to play and watch soccer and enjoy beer!”

Thank you for sharing, Natalia, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Jen B.

Jen Brackett, Housekeeping

What is your most memorable AmishView guest moment or interaction?

“My most memorable AmishView guest moment was when I noticed a special needs guest sitting by themselves in the breakfast area. They looked sad, so I gave them a wave and a big smile. The expression on their face was priceless to me. It was nice to be able to make someone’s day special!”

What do you like most about working for AmishView?

“I enjoy the job flexibility. The management works with my college schedule. I also love all of the hardworking staff that all come together to work as one team. The guests are awesome. I like the variety in my work schedule. No one day is the same.”

What do you think sets AmishView apart from other hotels?

“We work hard and everyone has a positive attitude. The customer service provided is “top-notch” and we are trained to go above and beyond. We take pride in our work. Every team member helps each other and no one is left behind. The work experience each person brings is unique and it blends well together.”

Is there something special, unique or interesting you’d like our guests to know about you?

“I like to play golf in my free time.”

Thank you for sharing, Jen, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Jon Rogers

Jon Rogers, Guest Services Lead

What is your most memorable, positive AmishView guest moment or interaction?

“Getting to host Tony Bennett during one of his stays in Lancaster and getting to interact with him and hear how much he enjoyed his stay. As he is a world traveler, it is always very exciting to hear that guests love us as much as any five-star hotel they’ve stayed at from around the globe. As a music aficionado, that was very exciting!”

What do you like most about working for AmishView?

“The AmishView family – whether it is team members, our legion of loyal repeat guests, or first time guests, everyone who walks through our lobby is treated as one of the family.”

What do you think sets AmishView apart from other hotels?

“Our AmishView team members – everyone is dedicated to the satisfaction of our guests and they go above and beyond to make sure everyone is comfortable and enjoys their stay.”

Is there something special, unique or interesting you’d like our guests to know about you?

“I enjoy going to concerts!”

 

Thank you for sharing, Jon, and for helping us to earn this outstanding achievement on TripAdvisor.