Month: August 2020

Meet Katie G., General Manager

Katie Gensemer, AmishView General Manager

What is your most memorable AmishView guest moment or interaction?

“A few summers ago, on a hot and super humid August morning, I was assisting our breakfast team with cleaning tables and delivering dirty dishes to the kitchen. It was a very busy day and I was hustling. A frequent guest of ours greeted me and we took a few minutes to connect. As we were parting ways, she opened her arms to give me a hug. Thanks to the high humidity, I was not presenting the façade of a serene and orderly general manager. Instead, rivulets of sweat were running down my temples. I was hot and sticky and my curls were becoming wild. I protested that I was not in an ideal condition for a hug. She waived my protests aside and gave me a hug saying that it was just so nice to see me and added compliments about the team. The gracious love from that action and the accompanying comments filled my heart and renewed my energy.”

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Meet Amber S.

What is your most memorable AmishView guest moment or interaction?

“There have been many positive memorable guest interactions over the years, but one that first comes to mind is a woman who stayed with us a year or two ago who was awake very early reading in the Great Room. She shared some personal stories and gave some encouraging words from her experiences and I appreciated the conversation we shared.”

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Meet Ben R.

Ben Rowe, Assistant General Manager

What is your most memorable AmishView guest moment or interaction?

“My most memorable experience was when AmishView received the #1, 3-Star hotel in America by Trivago. We actually won this award two years in a row; however, the first year was really special. I’ll always remember sharing the news with our team and how proud we all were of each other. For a small, independent hotel to have won such a major award two years in a row was a very special moment.”

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Meet Celines C., Housekeeping Manager

Celines Castillo, AmishViewInn Housekeeping Manager

What is your most memorable AmishView guest moment or interaction?

“I appreciate when they tell me the hotel is beautiful, very clean and their rooms are very clean.”

What do you like most about working for AmishView?

“I like everything. We are a family and we all work as a team.”

What do you think sets AmishView apart from other hotels?

“Our service, our cleanliness and that we always look for ways to make our guests feel comfortable – as if they were at home!”

Is there something special, unique or interesting you’d like our guests to know about you?

“I have three granddaughters whom I love with all my life and also a dog named Sophie.”

Thank you for sharing, Celines, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Roseann F.

Roseann Fowler, Guest Services Lead

What is your most memorable AmishView guest moment or interaction?

“I believe the smallest thing can make a big difference. On one occasion I had a guest who brought along a personal item. This guest needed that item to assist them during their visit. The guest noticed that the item was broken. I assisted the guest in fixing the item and the guest appreciated my effort and thanked me. Several weeks later that guest took the time to write me a lovely personal thank you note for my efforts and the expression of gratitude meant the world to me.”

What do you like most about working for AmishView?

“I like being part of a great team. We are committed teammates and we do for each other. My managers always support me and stand behind me and help me grow. Our various departments work hard together and help one another be successful in our various responsibilities and put our guests first.”

What do you think sets AmishView apart from other hotels?

“We do everything possible to see to it that our guests come first and their needs are fulfilled. No matter what the issue, from the biggest to the smallest detail, we take care of them. None of us knows how life is treating the person who walks through our doors. It is our goal to make their life a little happier, a little more pleasant while they are staying with us. We don’t hesitate to put our personal touch on them and make them feel welcome, appreciated and valued.”

Is there something special, unique or interesting you’d like our guests to know about you?

“I love to cook big Italian meals and I am a country line dancer.”

Thank you for sharing, Roseann, and for helping us to earn this outstanding achievement on TripAdvisor.

 

Meet Rosa O.

Rosa Ortiz Aguilera, Kitchen Manager

What is your most memorable AmishView guest moment or interaction?

“I have received many good comments about the friendliness and availability of my team, how good the breakfast is and the view we have. Sometimes you hear about adventures or personal stories from the guests.”

What do you like most about working for AmishView?

“I like that I have a very good team who always have new ideas and recipes to innovate breakfast. I appreciate that we have mutual respect for each other, a good work atmosphere and I enjoy working with all of my team because we are flexible and support each other.”

What do you think sets AmishView apart from other hotels?

“Cleanliness, friendliness, always offering a greeting, a smile, comfort to make them feel welcome.”

Is there something special, unique or interesting you’d like our guests to know about you?

Nothing shared.

Thank you for sharing, Rosa, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Michelle S.

Michelle Santos, Housekeeping Supervisor

What is your most memorable AmishView guest moment or interaction?

“Its hard to pick one memory. There are so many fun days at our hotel and unforgettable memories with our guests.”

What do you like most about working for AmishView?

“I like that we work hard as a team to go above and beyond for our guests to make their stay a memorable one. AmishView is my home away from home. There’s always opportunity to grow with the company.”

What do you think sets AmishView apart from other hotels?

“All of our team members’ positive attitudes and welcoming smiles! Everyone’s hard work and dedication in the job that we do keeps our guests happy and coming back.”

Is there something special, unique or interesting you’d like our guests to know about you?

“I like to read, spend time with my four grandchildren and making family memories.”

Thank you for sharing, Michelle, and for helping us to earn this outstanding achievement on TripAdvisor.