Category: Uncategorized

Meet Katie G., General Manager

Katie Gensemer, AmishView General Manager

What is your most memorable AmishView guest moment or interaction?

“A few summers ago, on a hot and super humid August morning, I was assisting our breakfast team with cleaning tables and delivering dirty dishes to the kitchen. It was a very busy day and I was hustling. A frequent guest of ours greeted me and we took a few minutes to connect. As we were parting ways, she opened her arms to give me a hug. Thanks to the high humidity, I was not presenting the façade of a serene and orderly general manager. Instead, rivulets of sweat were running down my temples. I was hot and sticky and my curls were becoming wild. I protested that I was not in an ideal condition for a hug. She waived my protests aside and gave me a hug saying that it was just so nice to see me and added compliments about the team. The gracious love from that action and the accompanying comments filled my heart and renewed my energy.”

What do you like most about working for AmishView?

“My responsibilities have changed over the years and regardless of the roles, the people are what make this job so enjoyable. Interacting with our guests, getting to know them and learning their stories is a treat. I am also privileged to work alongside some amazing people each day. Watching them grow and meld into a strong, supportive team is very rewarding.”

What do you think sets AmishView apart from other hotels?

“Our team dynamics: There is a deep-rooted sense of genuine caring and looking out for our guests’ needs and expectations.  This sentiment is also continued between our fellow co-workers and teammates in their interpersonal relationships with each other. Our team knows that it takes every one of us to play a part. Having confidence that we are supported by those we work with allows the team to deliver an outstanding guest experience.”

Is there something special, unique or interesting you’d like our guests to know about you?

“I was a Studio Art major in college, little realizing how much hospitality was a natural fit for me. I suspect my parents were not surprised by my realization in the years following graduation. Working at AmishView was my first non-art related job and the first time working at a hotel.”

Meet Melissa H.

Melissa Hudler, Breakfast Attendant

What is your most memorable AmishView guest moment or interaction?

“I had a gentleman who was from the same area of California where I had lived for five years. He and I couldn’t stop talking about how beautiful the desert is.”

What do you like most about working for AmishView?

“My team. Things haven’t always been easy, but the ladies I work with are amazing and make coming to work a positive and happy experience.”

What do you think sets AmishView apart from other hotels?

“I think it comes down to our customer service. Guests love when you take the time to talk and give suggestions.”

 

Thank you for sharing, Melissa, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Amber S.

What is your most memorable AmishView guest moment or interaction?

“There have been many positive memorable guest interactions over the years, but one that first comes to mind is a woman who stayed with us a year or two ago who was awake very early reading in the Great Room. She shared some personal stories and gave some encouraging words from her experiences and I appreciated the conversation we shared.”

What do you like most about working for AmishView?

“I like the relationships that grow between us and the guests as they continue to return and we get to know each other better.”

What do you think sets AmishView apart from other hotels?

“I think our guests appreciate the measures we take to try and give them the best experience and care we can to make them feel comfortable and relaxed away from their daily life.”

Is there something special, unique or interesting you’d like our guests to know about you?

“This July marked 15 years that I worked at AmishView. The first two years I worked as a housekeeper and I’ve been working Night Audit for the past 13 years.”

Thank you for sharing, Amber, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Ismael Rodriguez, Housekeeping Lead

Ismael Rodriguez

What is your most memorable AmishView guest moment or interaction?

“When the guests have approached me to praise the hotel in terms of cleanliness, both in the rooms and in the public areas. Also, the attention and kindness of all the housekeeping staff. It is something that fills us with pride and satisfaction because we’re doing a good job.”

What do you like most about working for AmishView?

“At AmishView I really like the work I do. I try to do better every day, but what I like most, and that I have not seen in any other job, is that we are all one big family, without distinction of race, color, sex, language or religion. At AmishView we are all the same.”

What do you think sets AmishView apart from other hotels?

“AmishView is a beautiful place in which we work daily to make guests feel at home. I think something that distinguishes us is the great cleanliness and hygiene we maintain in the rooms and in the public areas. Our staff is very prepared with a lot of education and we are always ready to serve our guests.”

Is there something special, unique or interesting you’d like our guests to know about you?

“I am originally from Cuba. I came to live in the USA four years ago and I love this great country. I am very grateful, since it opened its doors to me – Doors to Freedom!!! I am a simple person who loves animals and I have a dog named Bitzy who is like my daughter.”

Thank you for your hard work, Ismael, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Siria P.

Siria Perez, Kitchen Supervisor

What is your most memorable AmishView guest moment or interaction?

“Our guests always talk about how great our breakfast buffet is.”

What do you like most about working for AmishView?

“I really love working with my coworkers.”

What do you think sets AmishView apart from other hotels?

“Our guests think the views are amazing and speak highly of our food.”

 

Thank you for sharing, Siria, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Ben R.

Ben Rowe, Assistant General Manager

What is your most memorable AmishView guest moment or interaction?

“My most memorable experience was when AmishView received the #1, 3-Star hotel in America by Trivago. We actually won this award two years in a row; however, the first year was really special. I’ll always remember sharing the news with our team and how proud we all were of each other. For a small, independent hotel to have won such a major award two years in a row was a very special moment.”

What do you like most about working for AmishView?

“What I like most out working at AmishView are the relationships I’ve built with guests and coworkers. I’ve also really enjoyed watching my coworkers grow into leadership positions.”

What do you think sets AmishView apart from other hotels?

“I believe what sets AmishView apart from other hotels is our consistent ability to be proactive rather than reactive. We work extremely hard to make sure all our guest requests are met; however, when it’s not possible, we reach out to the guests well before their stay to come up with an alternative solution.”

Is there something special, unique or interesting you’d like our guests to know about you?

“My absolute favorite thing to do is to go fishing with my dad! He lives in the Florida Keys so we take the boat out and like to find different fishing spots in the Atlantic and Gulf of Mexico. It’s a special feeling to be out in the middle of the ocean – just me and my dad – catching all kinds of different fish.”

Thank you for sharing, Ben, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Celines C., Housekeeping Manager

Celines Castillo, AmishViewInn Housekeeping Manager

What is your most memorable AmishView guest moment or interaction?

“I appreciate when they tell me the hotel is beautiful, very clean and their rooms are very clean.”

What do you like most about working for AmishView?

“I like everything. We are a family and we all work as a team.”

What do you think sets AmishView apart from other hotels?

“Our service, our cleanliness and that we always look for ways to make our guests feel comfortable – as if they were at home!”

Is there something special, unique or interesting you’d like our guests to know about you?

“I have three granddaughters whom I love with all my life and also a dog named Sophie.”

Thank you for sharing, Celines, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Roseann F.

Roseann Fowler, Guest Services Lead

What is your most memorable AmishView guest moment or interaction?

“I believe the smallest thing can make a big difference. On one occasion I had a guest who brought along a personal item. This guest needed that item to assist them during their visit. The guest noticed that the item was broken. I assisted the guest in fixing the item and the guest appreciated my effort and thanked me. Several weeks later that guest took the time to write me a lovely personal thank you note for my efforts and the expression of gratitude meant the world to me.”

What do you like most about working for AmishView?

“I like being part of a great team. We are committed teammates and we do for each other. My managers always support me and stand behind me and help me grow. Our various departments work hard together and help one another be successful in our various responsibilities and put our guests first.”

What do you think sets AmishView apart from other hotels?

“We do everything possible to see to it that our guests come first and their needs are fulfilled. No matter what the issue, from the biggest to the smallest detail, we take care of them. None of us knows how life is treating the person who walks through our doors. It is our goal to make their life a little happier, a little more pleasant while they are staying with us. We don’t hesitate to put our personal touch on them and make them feel welcome, appreciated and valued.”

Is there something special, unique or interesting you’d like our guests to know about you?

“I love to cook big Italian meals and I am a country line dancer.”

Thank you for sharing, Roseann, and for helping us to earn this outstanding achievement on TripAdvisor.

 

Meet Rosa O.

Rosa Ortiz Aguilera, Kitchen Manager

What is your most memorable AmishView guest moment or interaction?

“I have received many good comments about the friendliness and availability of my team, how good the breakfast is and the view we have. Sometimes you hear about adventures or personal stories from the guests.”

What do you like most about working for AmishView?

“I like that I have a very good team who always have new ideas and recipes to innovate breakfast. I appreciate that we have mutual respect for each other, a good work atmosphere and I enjoy working with all of my team because we are flexible and support each other.”

What do you think sets AmishView apart from other hotels?

“Cleanliness, friendliness, always offering a greeting, a smile, comfort to make them feel welcome.”

Is there something special, unique or interesting you’d like our guests to know about you?

Nothing shared.

Thank you for sharing, Rosa, and for helping us to earn this outstanding achievement on TripAdvisor.

Meet Michelle S.

Michelle Santos, Housekeeping Supervisor

What is your most memorable AmishView guest moment or interaction?

“Its hard to pick one memory. There are so many fun days at our hotel and unforgettable memories with our guests.”

What do you like most about working for AmishView?

“I like that we work hard as a team to go above and beyond for our guests to make their stay a memorable one. AmishView is my home away from home. There’s always opportunity to grow with the company.”

What do you think sets AmishView apart from other hotels?

“All of our team members’ positive attitudes and welcoming smiles! Everyone’s hard work and dedication in the job that we do keeps our guests happy and coming back.”

Is there something special, unique or interesting you’d like our guests to know about you?

“I like to read, spend time with my four grandchildren and making family memories.”

Thank you for sharing, Michelle, and for helping us to earn this outstanding achievement on TripAdvisor.